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The 30% Solution by Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Author Lewena Bayer takes readers on a journey of discovery to analyze how civility and engagement in a workplace environment can drive business performances by 30% in the book “The 30% Solution”.


The Synopsis

The 30% Solution – How Civility at Work Increases Retention, Engagement and Profitability, provides essential information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace.

The Review

This was a very well researched and developed non-fiction read. The author doesn’t cut any corners as they explore the nature of civility, how it has been missing within the workplace for years now, and how leaders can gain the tools necessary to not only identity uncivil behavior within their businesses but how to create a more civil environment overall.

As several businesses and leaders can attest, it is not always affordable to hire an outside consultant for this kind of situation, so this book presents a clear to understand and well-written account of how leaders can address this problem personally. The author uses hard, well-looked data and figures to explore this issue. The author also writes in a way that the average reader but especially business leaders will be able to understand clearly and precisely. 

The Verdict

A smart, incredibly written, and evenly paced non-fiction read, author Lewena Bayer’s “The 30% Solution” is a must-read book for anyone within a business environment hoping to create a more civil workplace. Not only does the author delve deeply into how civility has been absent in the workplace and the hard figures to support this, but how civility can be defined and how utilizing this simple yet complex behavior in the workplace can drastically increase productivity. It’s a powerful read and a heavily fact-supported journey for the reader and author both, so be sure to grab your copies of this book today!

Rating: 10/10


About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.


Anthony Avina, (Born March 1990), is an author, a journalist, and a blogger. Born in Southern California, he has battled through injuries, disabilities, moves back and forth across the country, and more, yet still maintains a creative voice that he hopes to use not only to entertain but to inspire hope in even the darkest situations. He writes short stories and novels in several genres, and is also a seasoned journalist for the online magazine, On Request Magazine, as well as the popular site TheGamer. Having grown up reading the books of Dean Koontz and Stephen King, they inspired him to write new and exciting stories that delved into the minds of richly developed characters. He constantly tries to write stories that have never been told before, and to paint a picture in your mind while you are reading the book, as if you could see every scene of the book as if it were a movie you were watching. His stories will get your imaginations working, and will also show that in spite of the most despairing and horrific situations, hope is never out of reach. He am always writing, and so there will never be a shortage of new stories for your reading pleasure.

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