Posted in reviews

Civility at Work: How People Treatment Is a Critical Success Driver for Business by Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Author Lewena Bayer returns to highlight the growing crisis levels of incivility that polls in Canada and The United States showcase and the belief that it has led to an increase in violence and unwanted working conditions within the workforce in the book “Civility at Work: How People Treatment Is A Critical Success Driver for Business”. 

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The Synopsis

In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

The Review

This is the perfect read for entrepreneurs, workplace trainers, business consultants, and customer service experts. It was fascinating to see how uncivil workplace environments can impact not only how a person feels and interacts with others within the workplace, but the impact it has on the family, on pubic forums, and everyday interactions. 

The author does an excellent job of not only outlining the underlying causes of incivility within the workplace but gives readers the tools and even assignments the reader can take with them and implement themselves. This book serves not as a casual guide but a comprehensive and in-depth guide to help drive home the need for civility within the workplace, which will not only increase production but help build better relationships within your workplace environments overall.

The Verdict

A detailed, thoughtful, and enlightening read, author Lewena Brayer’s “Civility at Work: How People Treatment is a Critical Success Driver for Business” is a must-read for anyone interested in business and improving one’s place of work. The author’s writing showcases the amount of research and knowledge that went into this book, and does an amazing job of giving readers an in-depth look into the impact civility has both on a personal and larger scale overall. If you haven’t yet, be sure to grab your copy today!

Rating: 10/10

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.

Posted in reviews

Manufacturing Civility: People Treatment as a Continuous Improvement Strategy by Christian Masotti and Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Authors Christian Masotti and Lewena Bayer show readers how to utilize civility to create an overall better work environment and experience in the manufacturing industry in the book “Manufacturing Civility: People’s Treatment as a Continuous Improvement Strategy”.

The Synopsis

Incivility at work is real. And it is real in manufacturing.According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors.A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures.Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments.The “people-treatment” aspects of the proprietary Manufacturing Civility methodologies have been co-created by 20-year, internationally recognized experts in the field of civility training-Lewena Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing industry, Christian Masotti. The tried-and-true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.Civility-when specifically applied to how people are treated at work, is a continuous improvement strategy that has been proven to have measurable impacts on:• Retention and engagement• Performance• Workplace wellness and safety• Innovation, creativity, and problem-solving• Bottom-line business metrics, including profitability.

The Review

This is a truly eye-opening read for those readers involved in the manufacturing industry, as well as those who aren’t. The increase in knowledge surrounding mental health and the treatment of others is well known in our day and age, but its effect on workers in the workplace is not always widely discussed. The author’s perfectly highlight the growing conditions of workers, especially in the manufacturing industry, and how it impacts productivity for companies as well as work conduct.

The authors do a great job of implementing a great number of detailed strategies into the book, especially for a shorter book like this one. From “Interruption Strategies” that showcase techniques to stop disruptive behavior in the workplace to how fear-based leadership and behavior in the workplace can lead to short-term increases, but long-term illness and stress related to work environments, the authors showcase a wide range of data and experience to highlight how treating workers with respect and dignity can go a long way not only for morality but productivity in the workplace as well.

The Verdict

A thorough, quick, and educational read, authors Christian Masotti and Lewena Bayer hit it out of the park with their book “Manufacturing Civility: People Treatment as a Continuous Improvement Strategy”. The read is well-researched and offers readers a step-by-step guide on creating a better workplace environment in the manufacturing industry. Be sure to grab your copy today!

Rating: 10/10

https://www.amazon.com/gp/product/B08711N71J/ref=x_gr_w_bb_glide_sin?ie=UTF8&tag=x_gr_w_bb_glide_sin-20&linkCode=as2&camp=1789&creative=9325&creativeASIN=B08711N71J&SubscriptionId=1MGPYB6YW3HWK55XCGG2

Posted in Interviews

Interview With Author Lew Bayer

Tell us a little bit about yourself. How did you get into writing?

I am a corporate trainer and subject matter expert and so research and writing, creating lesson plans and giving written opinion in magazines etc is a big part of what I do every day. It just turned into books…I never really planned to write a book and now I am on book 16.

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What inspired you to write your book?

 I really believe in the topic. Civility is who/what I strive to be every day all day and I am passionate about the positive outcomes and so the writing comes easily to me.

What theme or message do you hope readers will take away from your book?

  The key message is that when we change how we look at things, the things we look at change…(I think that was Wayne Dyer original quote) – and so we need to change how we see people, how we value human interactions, how we treat ourselves and each other. Civility is its own reward.

What drew you into this particular genre?

 I have had very hard jobs in various sectors, retail, hospitality, communications etc and it was upsetting to me that everyone talked about how terribly we treat each other but no one was able to provide good solid structured strategies and techniques for doing better.

What was the process like when compiling research and organizing the information you wanted to include in your book?

 Honestly I feel compelled to write on this topic. It seems like articles and sources and ideas just land in my lap. I think the universe is guiding me- most often I don’t know what I will write or say when I sit down.

What social media site has been the most helpful in developing your readership?

 I would say linkedin. LinkedIn is full of professionals and people who like to think, they ask questions, and they are change ready. Being better humans is about being change ready.

What advice would you give to aspiring or just starting authors out there?

Just do it, don’t over think it. Let yourself enjoy the process. Don’t plan to publish. Don’t write for anyone but yourself in the beginning. Just pour your heart out onto the page. Come back and judge the content and decide what to do with it later.

What does the future hold in store for you? Any new books/projects on the horizon?

 just published Manufacturing Civility with Christian Masotti. We have another book, Lean on Civility coming out in end of Nov. And my 16 book, Civility Works is out Jan.

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.

Posted in reviews

The 30% Solution by Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Author Lewena Bayer takes readers on a journey of discovery to analyze how civility and engagement in a workplace environment can drive business performances by 30% in the book “The 30% Solution”.

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The Synopsis

The 30% Solution – How Civility at Work Increases Retention, Engagement and Profitability, provides essential information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace.

The Review

This was a very well researched and developed non-fiction read. The author doesn’t cut any corners as they explore the nature of civility, how it has been missing within the workplace for years now, and how leaders can gain the tools necessary to not only identity uncivil behavior within their businesses but how to create a more civil environment overall.

As several businesses and leaders can attest, it is not always affordable to hire an outside consultant for this kind of situation, so this book presents a clear to understand and well-written account of how leaders can address this problem personally. The author uses hard, well-looked data and figures to explore this issue. The author also writes in a way that the average reader but especially business leaders will be able to understand clearly and precisely. 

The Verdict

A smart, incredibly written, and evenly paced non-fiction read, author Lewena Bayer’s “The 30% Solution” is a must-read book for anyone within a business environment hoping to create a more civil workplace. Not only does the author delve deeply into how civility has been absent in the workplace and the hard figures to support this, but how civility can be defined and how utilizing this simple yet complex behavior in the workplace can drastically increase productivity. It’s a powerful read and a heavily fact-supported journey for the reader and author both, so be sure to grab your copies of this book today!

Rating: 10/10

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.