Posted in Interviews

Interview With Author Lew Bayer

Tell us a little bit about yourself. How did you get into writing?

I am a corporate trainer and subject matter expert and so research and writing, creating lesson plans and giving written opinion in magazines etc is a big part of what I do every day. It just turned into books…I never really planned to write a book and now I am on book 16.

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What inspired you to write your book?

 I really believe in the topic. Civility is who/what I strive to be every day all day and I am passionate about the positive outcomes and so the writing comes easily to me.

What theme or message do you hope readers will take away from your book?

  The key message is that when we change how we look at things, the things we look at change…(I think that was Wayne Dyer original quote) – and so we need to change how we see people, how we value human interactions, how we treat ourselves and each other. Civility is its own reward.

What drew you into this particular genre?

 I have had very hard jobs in various sectors, retail, hospitality, communications etc and it was upsetting to me that everyone talked about how terribly we treat each other but no one was able to provide good solid structured strategies and techniques for doing better.

What was the process like when compiling research and organizing the information you wanted to include in your book?

 Honestly I feel compelled to write on this topic. It seems like articles and sources and ideas just land in my lap. I think the universe is guiding me- most often I don’t know what I will write or say when I sit down.

What social media site has been the most helpful in developing your readership?

 I would say linkedin. LinkedIn is full of professionals and people who like to think, they ask questions, and they are change ready. Being better humans is about being change ready.

What advice would you give to aspiring or just starting authors out there?

Just do it, don’t over think it. Let yourself enjoy the process. Don’t plan to publish. Don’t write for anyone but yourself in the beginning. Just pour your heart out onto the page. Come back and judge the content and decide what to do with it later.

What does the future hold in store for you? Any new books/projects on the horizon?

 just published Manufacturing Civility with Christian Masotti. We have another book, Lean on Civility coming out in end of Nov. And my 16 book, Civility Works is out Jan.

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.

Posted in reviews

The 30% Solution by Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Author Lewena Bayer takes readers on a journey of discovery to analyze how civility and engagement in a workplace environment can drive business performances by 30% in the book “The 30% Solution”.

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The Synopsis

The 30% Solution – How Civility at Work Increases Retention, Engagement and Profitability, provides essential information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace.

The Review

This was a very well researched and developed non-fiction read. The author doesn’t cut any corners as they explore the nature of civility, how it has been missing within the workplace for years now, and how leaders can gain the tools necessary to not only identity uncivil behavior within their businesses but how to create a more civil environment overall.

As several businesses and leaders can attest, it is not always affordable to hire an outside consultant for this kind of situation, so this book presents a clear to understand and well-written account of how leaders can address this problem personally. The author uses hard, well-looked data and figures to explore this issue. The author also writes in a way that the average reader but especially business leaders will be able to understand clearly and precisely. 

The Verdict

A smart, incredibly written, and evenly paced non-fiction read, author Lewena Bayer’s “The 30% Solution” is a must-read book for anyone within a business environment hoping to create a more civil workplace. Not only does the author delve deeply into how civility has been absent in the workplace and the hard figures to support this, but how civility can be defined and how utilizing this simple yet complex behavior in the workplace can drastically increase productivity. It’s a powerful read and a heavily fact-supported journey for the reader and author both, so be sure to grab your copies of this book today!

Rating: 10/10

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.