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Civility at Work: How People Treatment Is a Critical Success Driver for Business by Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Author Lewena Bayer returns to highlight the growing crisis levels of incivility that polls in Canada and The United States showcase and the belief that it has led to an increase in violence and unwanted working conditions within the workforce in the book “Civility at Work: How People Treatment Is A Critical Success Driver for Business”. 

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The Synopsis

In case you were not aware, research focusing on both Canadian and U.S. companies shows that a whopping 98% of people polled have experienced uncivil behavior on the job. And, according to the fourth annual study on Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate in partnership with KRC Research, civility in America continues to erode. This year’s study found that 70% of the Americans believe incivility has reached crisis proportions. Alarmingly, 81% of the Americans think that incivility is leading to an increase in violence at work. Notably, 80% of the people are dissatisfied with their jobs. Increasingly, people are choosing employers who understand that civility is good business. In Civility at Work, Lew Bayer describes the business case for civility and explains how organizations can increase employee retention, performance, and overall revenue by creating a workplace culture of human kindness and civility.

The Review

This is the perfect read for entrepreneurs, workplace trainers, business consultants, and customer service experts. It was fascinating to see how uncivil workplace environments can impact not only how a person feels and interacts with others within the workplace, but the impact it has on the family, on pubic forums, and everyday interactions. 

The author does an excellent job of not only outlining the underlying causes of incivility within the workplace but gives readers the tools and even assignments the reader can take with them and implement themselves. This book serves not as a casual guide but a comprehensive and in-depth guide to help drive home the need for civility within the workplace, which will not only increase production but help build better relationships within your workplace environments overall.

The Verdict

A detailed, thoughtful, and enlightening read, author Lewena Brayer’s “Civility at Work: How People Treatment is a Critical Success Driver for Business” is a must-read for anyone interested in business and improving one’s place of work. The author’s writing showcases the amount of research and knowledge that went into this book, and does an amazing job of giving readers an in-depth look into the impact civility has both on a personal and larger scale overall. If you haven’t yet, be sure to grab your copy today!

Rating: 10/10

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About the Author

Lew believes that Civility is its own reward . She suggests that In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity and the humility that civility engenders. For 17 years Lew Bayer has been internationally recognized as North America s leading expert on Civility at WorkTM with focus on social intelligence and culturally-competent communication. She is CEO of multinational civility training group Civility Experts Worldwide, President of the International Civility Trainers Consortium, Executive Director of The Center for Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group. With the release of her new book slated for late 2015, Lew will be a 9-time published author. She is on the board for the National Civility Center, a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and a frequent expert commentary contributor to over 60 online, print, and television publications. Lew is a distance faculty member at Georgetown University Center for Cultural Competence, has trained for the American Management Center in New York and is a long-term facilitator at the Canadian Management Center in Toronto Canada. Lew is a Master trainer for the Canadian School of Service, and a certified Culture Coach who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment. Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.