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Manufacturing Civility: People Treatment as a Continuous Improvement Strategy by Christian Masotti and Lewena Bayer Review

I received a free copy of this book in exchange for a fair and honest review. All opinions are my own.

Authors Christian Masotti and Lewena Bayer show readers how to utilize civility to create an overall better work environment and experience in the manufacturing industry in the book “Manufacturing Civility: People’s Treatment as a Continuous Improvement Strategy”.

The Synopsis

Incivility at work is real. And it is real in manufacturing.According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors.A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures.Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments.The “people-treatment” aspects of the proprietary Manufacturing Civility methodologies have been co-created by 20-year, internationally recognized experts in the field of civility training-Lewena Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing industry, Christian Masotti. The tried-and-true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.Civility-when specifically applied to how people are treated at work, is a continuous improvement strategy that has been proven to have measurable impacts on:• Retention and engagement• Performance• Workplace wellness and safety• Innovation, creativity, and problem-solving• Bottom-line business metrics, including profitability.

The Review

This is a truly eye-opening read for those readers involved in the manufacturing industry, as well as those who aren’t. The increase in knowledge surrounding mental health and the treatment of others is well known in our day and age, but its effect on workers in the workplace is not always widely discussed. The author’s perfectly highlight the growing conditions of workers, especially in the manufacturing industry, and how it impacts productivity for companies as well as work conduct.

The authors do a great job of implementing a great number of detailed strategies into the book, especially for a shorter book like this one. From “Interruption Strategies” that showcase techniques to stop disruptive behavior in the workplace to how fear-based leadership and behavior in the workplace can lead to short-term increases, but long-term illness and stress related to work environments, the authors showcase a wide range of data and experience to highlight how treating workers with respect and dignity can go a long way not only for morality but productivity in the workplace as well.

The Verdict

A thorough, quick, and educational read, authors Christian Masotti and Lewena Bayer hit it out of the park with their book “Manufacturing Civility: People Treatment as a Continuous Improvement Strategy”. The read is well-researched and offers readers a step-by-step guide on creating a better workplace environment in the manufacturing industry. Be sure to grab your copy today!

Rating: 10/10


Anthony Avina, (Born March 1990), is an author, a journalist, and a blogger. Born in Southern California, he has battled through injuries, disabilities, moves back and forth across the country, and more, yet still maintains a creative voice that he hopes to use not only to entertain but to inspire hope in even the darkest situations. He writes short stories and novels in several genres, and is also a seasoned journalist for the online magazine, On Request Magazine, as well as the popular site TheGamer. Having grown up reading the books of Dean Koontz and Stephen King, they inspired him to write new and exciting stories that delved into the minds of richly developed characters. He constantly tries to write stories that have never been told before, and to paint a picture in your mind while you are reading the book, as if you could see every scene of the book as if it were a movie you were watching. His stories will get your imaginations working, and will also show that in spite of the most despairing and horrific situations, hope is never out of reach. He am always writing, and so there will never be a shortage of new stories for your reading pleasure.

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